Yahoo Can’t Get Its Employees To Use Yahoo Mail, Memo Reveals

November 26, 2013 8:50 AM0 commentsViews: 32348

Yahoo Can't Get Its Employees To Use Yahoo Mail, Memo Reveals

You know things are bad when you can’t get your employees to use your company’s email.

Yahoo is having a difficult time getting its employees to switch to Yahoo Mail, according to a funny internal memo obtained by All Things Digital’s Kara Swisher on Sunday.

Yahoo’s SVP of Communications Products Jeff Bonforte and CIO Randy Roumillat practically begged Yahoo’s employees to switch to its “feature rich” Yahoo Mail service from Outlook, thanking the 25 percent (just 25 percent!) who have already made the change. The rest can’t give up Outlook, and Yahoo’s memo offers one reason why that may be: Employees who use Yahoo Mail apparently can’t get corporate emails on the Yahoo Mail app on their phones.

Read the entire memo at All Things Digital.

“It doesn’t feel like we are asking you to abandon some glorious place of communications nirvana,” Bonforte and Roumillat write in reference to Outlook. “At this point in your life, Outlook may be familiar, which we can often confuse with productive or well designed.”

Yahoo did not immediately respond to a request for comment.

Yahoo Mail got a redesign in October, and users were furious. As part of the changes, Yahoo removed the ability to see multiple emails at once. There was such outrage over the new Yahoo Mail that a petition called “Yahoo: Bring back the old version of Yahoo Mail!” garnered almost 39,000 signatures.

“Imagine my surprise when I woke up one day and found everything in my mail was different,” Alec Permison, a 13-year Yahoo Mail customer who owns a web consulting business, wrote to The Huffington Post earlier this month about the change. Permison referenced several issues with the new design, including problems simply sending emails.

Yahoo has said that it’s “listening to all of the community feedback” regarding the changes.

Maybe if Yahoo employees were allowed to work from home, they’d be free to use whatever email service they wanted without anyone noticing.


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